Your order has been picked up by [carrier_name] on [pickup_date]. Your track code is [track_code].
To track your package:
- Go to Track Order.
- Add your Tracking Number.
- Select See all updates to view delivery updates. The status of the order will have details of the courier partner.
Note:
- If an order includes multiple items, each may have separate delivery dates and tracking information.
- Items sent by sellers from the Amazon Marketplace can also be tracked, but only if the seller has shared this information with Amazon and you have chosen a traceable shipping method.
- If your package was marked as delivered and you have not received the package, contact us within 7 days of the order being marked as delivered.
- If your package shows as delivered, but you haven't received it, refer Find a Missing package that shows as Delivered Help page for more information.
- If you haven't received your order but tracking shows as “Undelivered”, visit Undeliverable Packages Help page to know reasons why a package is undeliverable and the refund timelines for undelivered packages.
- If the estimated delivery date for your parcel has passed and your tracking information hasn't changed, allow 1 additional day for parcels shipped by Amazon and 5 additional days for parcels shipped by third-party couriers to be delivered. Usually parcels arrive on or shortly after the estimated delivery date.
