Delivery & Return

RETRUN POLICY

Thank you for your purchase. We hope you are happy with purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within Seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

It may take about 3 to 7 working days to deliver the product to the customer door.

RETURN PROCESS

To return an item, please email customer service at contact@rominfotech.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein) then mail your return to the following address:

ROM INFO-TECH PRIVATE LIMITED

ATTN: Returns

RMA #

102, Rudramal Complex, Nr Choice Restaurant, Off CG Road, Navarangpura, Ahmedabad – 380009, GJ, India

You will get the prepaid shipping label where will we arrange the return pickup. Under the scenario, where buyer is sending the goods, return shipping charges will be paid or reimburse by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by mail when your return has been processed.

EXCEPTIONS

The following items cannot be return or exchanged

The product marked with ‘Non-Returnable’ on the product detail page cannot be returned.
Sale/Discounted Offer items are FINAL SALE and cannot be returned.

For defective or damaged products, please contact us at the contact details given to arrange refund or exchange.

Please Note

For the damage product, do not open the seal of the product/box.
For the defective product, If the Product is having respective manufacturer warranty, it cannot be returned. However, we will assist to avail the warranty support from respective manufacturer.
We are reserving the rights to accept/deny any claim for return/exchange/returns.